CCTS generates calls and simulates the behavior of callers for a systematic check of call centers and their peripherals. CCTS will check the following features on your call center:
- The capacity of your call center
- How your ACD and IVR systems behave under heavy loads
- The performance data of your dialer
- The capacity of your carrier
- The performance capability and correctness of your routing mechanisms
CCTS lets you locate faults quickly by making systematic tests, and offers you ideal support when you purchase new software applications and releases.
GIquadrat’s experienced CCTS team will evaluate the statistics and make comprehensive analyses of the reports, as well as providing you with advice when the evaluation and analysis are finished.